| Nuance to Host Conversations 2007 Customer Conference |
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Ninth Annual Event Highlights What’s Next for Customer Care with Dr. James Canton Keynote and Customer Presentations from Aetna, Bank of America, Fidelity and Qwest; Co-Located Mobile Conference Features Speakers from Cisco, Ford, Jingle Networks, Sprint, Verizon Wireless and Yahoo!BURLINGTON, Mass., September 27, 2007 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, today announced the sessions and speaker line-up for Conversations 2007, the company’s annual international customer and partner conference, taking place October 21-24, 2007 at the Boca Raton Resort and Club in Boca Raton, Fla. Now in its ninth year, the event brings together leading companies and speech experts from around the globe, enabling peers to share ideas and best practices for launching effective speech services for both customer care and mobile applications. The conference features four customer care tracks focused on helping organizations support, communicate with and understand their customers, as well as two mobile tracks to present the various solutions that are revolutionizing the mobile user interface for operators, handset manufacturers and mobile content providers. A common theme of “What’s Next” unifies the content that will be presented across the two co-located events. “Customers and partners attend Conversations every year to hear from industry experts, network with peers, and find out how new solutions can be applied to their business,” said Peter Mahoney, vice president, worldwide marketing, Nuance. “Traditionally Conversations has focused exclusively on speech technologies. But as Nuance evolves to more broadly meet the needs of both contact centers and the mobile community, the conference now offers more comprehensive coverage of the overall issues and trends impacting customer care and mobility. The two businesses share this conference and have related technologies but focus on decidedly different audiences. We’ve worked hard to develop an agenda of customer presentations and case studies, industry expert analysis, real-world examples and technical information so that both audiences will come away from the conference with a clear forecast of what’s next for their industries and their individual organizations.” Dr. James Canton, a renowned global futurist, social scientist and author, will set the stage for the conference’s “What’s Next” theme as the keynote speaker. Canton has been insightfully forecasting the impact of future trends and innovations on business, customers and society for the past 25 years and currently serves as the chairman and CEO of the Institute for Global Futures, a think tank he founded in 1990 to help clients better anticipate the future. Nicknamed the Digital Guru, Canton has authored several books including “The Extreme Future” and “Technofutures,” a book acclaimed as a blueprint for how innovation will shape the future of business in the 21st century. Improving the Customer ExperienceHigh-level conference sessions will discuss the evolving customer service industry and what organizations must do to meet the demands of today’s customers. Presentations will feature insight from leading speech solution and customer service experts including Brian Haven, a senior analyst covering social computing and its business impact at Forrester Research, an independent technology and market research company; Judith Markowitz, a recognized thought leader on speech recognition and speaker authentication; Bill Meisel, an industry analyst and editor of Speech Strategy News; and Dan Miller, senior analyst and founder of Opus Research, an analyst firm focused on conversational access technologies. These industry experts will help attendees understand the social, technological, and business trends that drive the world of customer care. Nuance customers including Aeroplan, Aetna, Bank of America, Fidelity, National Grid and Qwest will present case studies and best practices across four different customer care tracks. Additional sessions will focus on ways to provide a more compelling customer experience as well as strategies to better understand how customers are interacting with self-service systems. The conference includes an entire track dedicated to exploring innovative applications that can expand the role of the contact center for customers, employees, and business partners, as well as a technical track that will allow attendees to learn more about the technologies and applications that deliver performance improvements for customer care solutions – from the speech engines themselves to the tools that support them. Mobile Conference Within a ConferenceWith the recent acquisitions of VoiceSignal Technologies and Tegic Communications, Conversations Mobile reflects Nuance’s increased focus on the mobile industry. The conference will expand to two full tracks this year, each tasked with helping operators, handset manufacturers and mobile content providers unlock the power of mobile devices. Mobile tracks will include presentations from Scott Kliger, chief technology officer of Jingle Networks, operator of the 1-800 FREE411 directory assistance service, and Ojas Rege, vice president of global mobile products at Yahoo!, as well as speakers from Cisco, Ford, Rogers Wireless, Sprint, and Verizon Wireless. In addition, Nuance partners Gracenote, Infospace and V-Enable will discuss trends and lessons learned in mobile search, and Nuance customer China Mobile will address the growth of the mobile advertising industry. In addition to the more than 40 sessions offered across the conference’s six tracks, the event also includes networking activities and a Solutions Showcase with more than 30 partners, including conference sponsors such as Avaya, Cisco, Genesys and Nortel. Industry Forums will address real-world, successful applications and give attendees the opportunity to share deployment war stories with other professionals in specific vertical markets including utilities, insurance, financial services, travel and hospitality, retail and telecommunications/cable providers. Complete program information and a detailed conference agenda are available online at www.conversations2007.com. About Nuance Communications, Inc.Nuance is a leading provider of speech and imaging solutions for business and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com. Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other product names or company names may be the trademarks of their respective owners. |



